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Archive for March 2013

Garage Door Customer

One of our newest customers is a well-established company that installs and maintains garage doors in homes and businesses. They have a very good reputation and spend a significant amount of money each month in marketing and advertising. One of things that has happened because of the changes in Google and their emphasis on people’s reviews about a business, is that they managed to get a couple of negative reviews. The owner did not like this because they were very proud of their reputation.

Once they saw the system we had to offer here at 5StarMax, they instantly signed up and incorporated it into their business. The unique thing with them is the fact that they had QR codes created for every single employee and when any of them meet with the public to install and service any kind of garage door, they give the customer a business card and asked them for a review of how they did.

It didn’t take long before they began to acquire multiple five-star reviews pushing down any of the negative ones that were showing up. Each month they get a report showing which employees got which reviews and it helps them in not only managing them but keeping their focus on keeping the customer happy.